-Two Sisters Scoop -
Terms Of Service 
 

·  TERMS OF SERVICE as of 11/1/2024
Two Sisters Scoop is an independently owned and operated business (“us,” “we”
or “our”) that provides pet-waste removal services to residences, businesses and
commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.

 

The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.

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·  DOG WASTE REMOVAL SERVICE
Two Sisters Scoops offers residential and commercial pet waste removal services.
These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning, and Seasonal Cleaning. All pricing is based on an area size of a 1/4 of an acre- We only service 1/4 and under. 

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·  ACCESSING YOUR YARD
The Customer understands that if Two Sisters Scoop can’t access the area, a fee will still be applied to account. For the next weeks scoop will have additional to pick up.

Access includes, unlocked gates and dog free yards.  If you need a locked gate, please arrange a key or a combo lock with me to ensure we don’t miss any scoops.

 

·  WEATHER
Two Sisters Scoop will work through the rain and cold as long as, we can safely do so. The customer understands we cannot work through severe thunderstorms, high
winds, extreme high or low temperatures, flooding or an accumulation of snow.
If you need the area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it.

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·  HOLIDAYS Two Sisters Scoop does not provide services on the following holidays: Memorial Day, 4th of July,  Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will pick up the following week as your regular schedule follows

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·   BILLING
Two Sisters Scoop bills after each scoop. If more than 21 days have passed since
your last scoop, a first time clean up fee will be applied. We will only pause service for periods of 30 days.

15% of the invoice will accrue as a late fee after 2 weeks of no payment.

25% of the invoice will accrue as a late fee after more than 2 weeks without a payment.

After 3 weeks- service will be paused and a new customer fee will be charged.

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·  LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog poop in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at
2sistersscoop@gmail.com

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·   SKIPPED OR CANCELED APPTS

-        Any appointments that are canceled within 24 hours, or we are unable to gain access will still be charged at 100%. I am not able to accommodate moving your scoop to the next week (if bi weekly), so we will continue schedule as it would be without any cancellations. If cancel your appointment, you will be charged 50% for the additional work the next week.  

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·   ADDITIONAL FEES
The following are items we charge extra for:

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·         Come Back request ($10/time)

·         Waiting- If you make us wait to perform your cleaning ($10/visit)

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·         PRIVACY POLICY
We may collect personal information from you on our Sites or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our Sites may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior.

We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for Two Sisters Scoop use only. We will never sell your
information or send it to third parties.

We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.

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·   REVISIONS
Two Sisters Scoop provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms to our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our
Services shall constitute acceptance to any changes to the Terms. Some of the
provisions contained in these terms of use may also be superseded by provisions or
notices published elsewhere on our site.

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·  YOUR CONCERNS
If you have any concerns about any material on our site, please contact us by email at
2sistersscoop@gmail.com

 

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